Once upon a time, there was a dad in charge of bath time. The kids were having a ball and after a lot of singing and splashing, it was time to dry off and get PJs on. One by one the two kids got out and dad got’em dressed (although we’re pretty sure at least one shirt went on backwards). And dad stealthily reached into the tub to start draining before the hair brushing began.
Then, it happened.
“Stop the draining!” echoed from downstairs. “The toilet is gurgling and overflowing!,” the mom shouted.
There’s nothing like a late afternoon plumbing disaster. That’s where we come in. Enter Armadillo.
Although we know we are leaving you on the edge of your seats with this story, let’s first talk about home warranty. And how it is the hero of this tale.
First, what is home warranty? Home warranty is a service plan that covers the costs of repair or replacement of major appliances and systems in your home like the HVAC, refrigerators, dishwashers, washers and dryers, plumbing mishaps and much more. A home warranty is not like homeowners insurance, which pays for damage and loss caused by outside forces like natural disasters, fires and weather, stolen items due to a burglary, or structural malfunctions of the house.
In a nutshell, homeowners insurance covers unexpected events that lead to damage, while home warranties cover events that are somewhat expected, such as the aging and ultimate breakdown of appliances and systems. Like that time the HVAC started blowing warm air…in July. Or when the oven range ‘burnt out’ and stopped working mid-souffle (bye bye souffle). Or when it’s laundry day and you go to fold in peace but the washing machine door is locked. It just won’t unlock. Enter Armadillo.
Not to give our customers a big head or anything but events like the above that happen in homes and the headache that follows…it’s the entire reason we do what we do. We’ve turned the basic insight that this stuff happens, inevitably, to all homeowners and that dealing with it shouldn’t be so darn stressful, disabling and complicated into a home warranty subscription for a new age. And in the service of our customers, we keep things simple and straightforward, we are tech-driven and transparent, and because customer-centricity is the cornerstone of Armadillo, we are constantly adapting and responding to meet our customers’ expectations.
We figure if you can watch your favorite show anytime, have delectable dumplings delivered, listen to the latest Harry Potter audiobook on your phone, receive an automatic refill of your dog’s food to your doorstep, and stream the lifesaving “Baby Shark” doo-doo-duh-doo-duh-doo when your toddler is melting down…then your home warranty company should be just as accessible, easy to use, convenient and at-your-fingertips when you need us most. Enter Armadillo.
“Babe!! Bring down all the towels we’ve got!” the mom shouted. So with a 2 year old under his arm and a 5 year old using his brush to detangle the dog’s hair, the dad ran down with every towel he could hold. And just when he thought he’d be met with bedlam, there was the mom, sitting comfortably on the couch chatting to an Armadillo representative. The dad overheard her laughing – surely making a joke at his expense, in good jest of course. And just like that, help was on the way. And you can imagine what happened after that (yes Armadillo found and dispatched an available local plumber…who then discovered a septic tank filled to the brim…who then had Paul “the Pumper” come to pump out all the gunk). But yes, the mom was able to take a dreamy steamy shower at the end of the day, flood-free while the dad put the kids to sleep.
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